Response Velocity

1. Introduction

Response Velocity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for Nextdoor campaign management.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign in with Google, we receive your name, email, and profile picture from Google.

Nextdoor Session Data

To monitor Nextdoor posts on your behalf, we store the session cookies you provide. These cookies are used solely to search for posts matching your campaign keywords. We do not post, comment, or take any actions on your Nextdoor account.

Campaign Data

We store your campaign configurations, including search terms, business information, response templates, and tone preferences. We also store matched posts discovered during scans and AI-generated draft responses.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and timestamps of activity.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Monitor Nextdoor for posts matching your campaign keywords
Generate AI-powered draft responses for matched posts
Send you service-related communications (password resets, account notifications)
Ensure security and prevent fraud

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

AI Service Providers: Post content is sent to our AI provider to generate draft responses. No personal account information is included in these requests.
Infrastructure Providers: We use cloud hosting and storage services that may process your data as part of providing their services to us.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted storage, secure connections (HTTPS), and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Disconnect your Nextdoor account at any time
Export your campaign data

8. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us through the admin panel or by emailing the account administrator.